Frequently Asked Questions

Do you have a toll free number I can call to speak with a phone agent?

Please call our Customer Service department toll-free number at  1-877-760-0778 Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time.

What are some other things I need to know about the website?

There are limits on the number of times that you may enter a website in a single day. After you reach that limit you may receive an error message that states, "There is a problem with your Personal Identification Number, please try again tomorrow or call 1-877-760-0778."

What is a PID/User ID?

A Personal ID (PID) is a 9-digit number that appears on the address panel of your mailings and emails.  Your User ID is your unique credential used to log in to the website, which may be a PID, Email address, or another unique personal identifier.

Can I access the site on my smartphone/tablet?

Yes, the Newport website can be viewed on your mobile devices.

What are the site requirements to view this site?

You can find our site requirements at

Does R.J. Reynolds Tobacco Company give or sell my name or other personal information to other companies?

You can find our Privacy Policy at

What are cookies?

Cookies are little pieces of information that a web site stores on your computer.  We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website.  These temporary cookies are also used to increase the efficiency of website visits and are deleted when adult tobacco consumers close their browsers.

How do I enable cookies on my browser?

For further instructions on how to change your cookies settings, please use your browser’s HELP documentation.